Privacy Policy
Who we are
Privacy Policy
At Hosta Flowers, we take your privacy and the security of your personal information seriously. This privacy policy outlines how we collect, use, and protect your data when you use our services, particularly for flower delivery to short-term rentals.
1. Information We Collect
We may collect the following personal information when you interact with us:
- Contact Information: Name, email address, phone number, and delivery address (including short-term rental property addresses).
- Rental Property Information: Details of the short-term rental, including property access information for deliveries.
- Payment Information: Credit card or other payment details used to process transactions.
- Digital Information: IP address, browser type, device type, and any other digital identifiers when you visit our website.
- Cookies and Analytics: We may use cookies and similar technologies to collect information about how you interact with our website.
2. How We Use Your Information
We use the information we collect to:
- Process and deliver your orders to short-term rental properties.
- Communicate with you regarding your order, including confirmations and delivery updates.
- Provide customer support and address any questions or issues.
- Enhance our website experience and personalize your experience using analytics.
- Improve our services and develop new features.
- Comply with legal obligations and protect the rights and safety of our customers.
3. Sharing Your Information
We do not share, sell, or rent your personal information to third parties, except:
- With service providers who assist in delivering the flowers to rental properties (such as delivery companies or florists) under strict confidentiality.
- If required by law, to comply with legal processes or protect our legal rights.
- In case of a merger, acquisition, or asset sale, in which your data may be transferred.
4. Security of Your Information
We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes encryption of payment data and secure storage of personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.
5. Access to Rental Properties
For short-term rental deliveries, we may require access information such as codes or digital keys. We treat this information with strict confidentiality and only use it for the purpose of delivering your order. Access details are not shared with anyone outside of our delivery personnel and are not stored after the completion of the service.
6. Use of Cookies and Analytics
Our website uses cookies to track user activity and enhance your browsing experience. You can manage cookie preferences through your browser settings. We also use analytics tools (such as Google Analytics) to better understand website usage and improve performance.
7. Your Rights
You have the following rights regarding your personal information:
- Access: You can request to see the personal information we hold about you.
- Correction: You can ask us to update or correct any incorrect or outdated information.
- Deletion: You can request that we delete your personal information, subject to any legal obligations.
- Objection: You may object to the processing of your personal information for specific purposes, such as marketing.
To exercise any of these rights, please contact us at [your email].
8. Changes to this Privacy Policy
We reserve the right to update or modify this privacy policy at any time. Changes will be effective upon posting to our website. We encourage you to review this policy periodically for any updates.
9. Contact Us
If you have any questions or concerns regarding this privacy policy, please contact us at:
Hosta Flowers
Email: hello@hostaflowers.com
